Refund Policy
At Stellar Pathology Consultations PLLC, we strive to provide the highest quality pathology consultation services to our clients. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds will be considered and issued. By using our services, you agree to this Refund Policy.
- Eligibility for Refunds
You may be eligible for a full refund only under the following condition:
- Service Incompletion: If Stellar Pathology Consultations PLLC is unable to complete your pathology consultation due to unforeseen technical issues on our end (e.g., inability to access submitted materials due to technical failure), a full refund will be provided.
You understand and agree that no refunds will be issued once the consultation service process has begun. This process involves the allocation of physician time and expertise for the review of diagnostic materials prior to the issuance of the consultation report, making it a costly procedure once initiated. This “no refund” policy applies even if the consultation is not fully completed or the report is not yet issued, except for the specific instance of service incompletion on our part as outlined above.
- Refund Request Process
To initiate a refund request, please follow these steps:
Contact Us: Email or call our Customer Service at info@stellarpathology.com / 888-818-2158, providing your name, service details, and the specific reason for your refund request.
Review Period: We will review your request and communicate our initial decision within thirty (30) business days.
Documentation: We may request additional information or documentation to process your request.
- Review of Refund Requests
Our team will carefully review all refund requests and may contact you for additional information or clarification. Our goal is to resolve refund requests within ninety (90) business days of receiving all necessary information. This timeframe allows for thorough investigation, especially in complex situations.
- Refund Approval and Processing
Full Refunds: If a refund is approved due to service incompletion on our part, a full refund will be issued to the original payment method.
No Refunds After Service Initiation: As stated in Section 1, no refunds will be issued once the consultation service process has begun, except in cases of service incompletion caused by Stellar Pathology.
Refund Time Frame: Once a refund is approved, it will be processed within ninety (90) business days. The time for the funds to appear in your account may vary depending on your payment method.
Communication of Denial: If a refund request is denied, we will communicate the reasons for the denial to you in writing (via email or mail).
- Amendments to the Policy
Stellar Pathology Consultations PLLC reserves the right to amend or update this Refund Policy at any time. Any changes will be communicated via our website and will take effect immediately upon posting.
- Contact Information
If you have any questions regarding our Refund Policy or wish to discuss a refund request further, please contact us:
Stellar Pathology Consultations PLLC
409 Keller St, Bartonville, IL, 61607, USA
Email: info@stellarpathology.com
Phone: 888-818-2158
